top of page

Cancellation and Deposit Policy

At Andamios Tenerife, we want to guarantee the satisfaction of our customers. Below are the conditions applicable to cancellations and refunds.
 

1. Cancellation by the customer

The customer may cancel a booking free of charge by notifying us via WhatsApp or email at least 24 hours before the scheduled delivery time. As no advance payment is taken, cancellation within this period incurs no charges. Late cancellations and refused deliveries are subject to clause 6a of the Terms and Conditions.

 

2. Cancellation by the Company

If the Company has to cancel a booking due to lack of availability, force majeure or other justified reasons, we will notify the customer as soon as possible and offer an alternative date. The customer will incur no costs.

 

3. Return of the security deposit

The security deposit is paid in cash when the equipment is delivered and refunded in cash when it is collected, provided that:

– the equipment is returned within the agreed period;

– the equipment is in good condition, with no damage or missing parts;

– there are no outstanding amounts related to the rental.


In the event of damage, loss or missing parts, the Company will deduct the cost of repair or replacement from the deposit.
 

4. Return method

  • Since payments are made in cash, refunds will also be made in cash at the time of equipment collection.


5. Claims

For any claims related to returns, please contact us at:

bottom of page